Refund policy

Our Guarantee

We want you to be happy with your order. If something arrives damaged, faulty, or is not what you ordered, we will put it right.

Damaged, Faulty or Incorrect Items

Contact us at support@faithgoodsco.com within 14 days of delivery with your order number and a clear photograph of the item and packaging. Once reviewed, we will send a replacement or issue a full refund. You will not need to return the item.

Change of Mind Returns

If you have changed your mind, you may request a return within 14 days of delivery. The item must be unworn, unwashed, in its original condition, and with any tags still attached.

Return shipping is paid by the customer. Once we receive the item and confirm its condition, we will refund the purchase price. Please contact us before sending anything back — items returned without prior arrangement cannot be accepted.

Sizing

Please check the size guide on the product page before ordering. Apparel is sourced internationally and sizing may run smaller than standard US sizing. We are not able to cover return costs for an incorrect size choice.

Cancellations

Orders can be cancelled for a full refund within 12 hours of being placed, provided the order has not yet shipped.

Items That Cannot Be Returned

  • Earrings and other pierced jewelry, for hygiene reasons
  • Sale or clearance items
  • Gift cards
  • Items returned more than 14 days after delivery

Non-Delivery

If your order has not arrived within 45 days of the shipping confirmation, contact us and we will issue a full refund or send a replacement, whichever you prefer.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the funds to your account.

European Union Orders

Where an order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without giving a reason. The item must be in its original condition, unworn and unused, with tags and original packaging.

Contact

Any questions about returns or refunds can be sent to support@faithgoodsco.com.